FAQ

Creating an account at SpinFever Casino is quick and straightforward. Click the 'Sign Up' or 'Register' button on our homepage, then follow these simple steps:<br><br>1. Enter your email address and create a secure password<br>2. Provide personal details including your full name, date of birth, and contact information<br>3. Enter your address and select your country of residence<br>4. Choose your preferred currency from our options (USD, EUR, CAD, AUD, NZD, or cryptocurrencies)<br>5. Agree to our terms and conditions<br>6. Verify your email address by clicking the link sent to your inbox<br><br>Once your email is verified, you can make your first deposit and start playing. The entire registration process typically takes less than five minutes. For security purposes, you may need to complete our verification process before making withdrawals.

SpinFever Casino offers a generous three-part welcome package worth up to €2000 plus 200 Free Spins for new players. Here's how it breaks down:<br><br>• First Deposit: 100% match bonus up to €500 + 50 Free Spins<br>• Second Deposit: 50% match bonus up to €700 + 75 Free Spins<br>• Third Deposit: 25% match bonus up to €800 + 75 Free Spins<br><br>To qualify, you need to make a minimum deposit of €20 (or equivalent in your currency). The bonus comes with a 45x wagering requirement that must be completed before withdrawing bonus funds or associated winnings. Free Spins are typically delivered in batches and must be used within 24 hours of issuance.<br><br>Remember that different games contribute differently toward wagering requirements, with slots generally contributing 100% while table games contribute significantly less. Always review the full bonus terms on our promotions page before claiming any offer.

Yes, SpinFever Casino occasionally offers no deposit bonus codes to new players. Currently, new players can use the bonus code 'Free100' to receive a C$100 free chip after registration and email verification. This no deposit bonus comes with a 60x wagering requirement and winnings are capped at C$200.<br><br>We regularly update our promotional offers, so it's worth checking our promotions page or subscribing to our newsletter to stay informed about the latest no deposit bonus codes. These bonuses allow you to try our games without risking your own money.<br><br>When using any bonus code, make sure to enter it exactly as shown (including capitalization) during the registration process or in the cashier section when prompted. All no deposit bonuses are subject to our standard bonus terms and conditions, including game restrictions and maximum bet limits while the bonus is active.

SpinFever Casino offers a wide range of payment methods to accommodate players from different regions. Our available options include:<br><br>Credit/Debit Cards:<br>• Visa<br>• MasterCard<br>• Maestro<br><br>E-Wallets:<br>• Skrill<br>• Neteller<br>• ecoPayz<br>• MuchBetter<br>• Mifinity<br><br>Prepaid Cards:<br>• Paysafecard<br>• Neosurf<br>• AstroPay Card<br>• Flexepin<br><br>Bank Transfer Options:<br>• Direct Bank Transfer<br>• Interac<br>• iDebit<br><br>Cryptocurrencies:<br>• Bitcoin (BTC)<br>• Ethereum (ETH)<br>• Litecoin (LTC)<br>• Bitcoin Cash (BCH)<br>• Dogecoin (DOGE)<br>• Tether (USDT)<br>• Cardano (ADA)<br>• Ripple (XRP)<br>• Tron (TRX)<br><br>Minimum deposit amounts vary by method but typically start at $10-20. Most deposits are processed instantly, while withdrawal times depend on the method chosen. E-wallets and cryptocurrencies generally offer the fastest withdrawal times.

Withdrawal processing times at SpinFever Casino vary depending on your chosen payment method. Here's what you can expect:<br><br>• E-Wallets (Skrill, Neteller, ecoPayz, MuchBetter): 0-24 hours after approval<br>• Cryptocurrencies (Bitcoin, Ethereum, etc.): 0-1 hour after approval<br>• Credit/Debit Cards: 3-5 business days after approval<br>• Bank Transfers: 3-7 business days after approval<br><br>All withdrawal requests go through an internal verification process that typically takes 24-48 hours. First-time withdrawals require completion of our KYC (Know Your Customer) process, which may extend this timeframe.<br><br>The minimum withdrawal amount is generally $20 or equivalent in your account currency. Maximum withdrawal limits vary by payment method and player VIP level. Regular players can withdraw up to $5,000 per week and $15,000 per month, while higher VIP levels enjoy increased limits.<br><br>To ensure smooth withdrawals, make sure your account is fully verified and that you've met all wagering requirements for any active bonuses.

Wagering requirements at SpinFever Casino determine how many times you need to bet the bonus amount before you can withdraw any winnings. Here's a simple breakdown:<br><br>• Our standard welcome bonus has a 45x wagering requirement, meaning you must wager the bonus amount 45 times.<br>• For example, if you receive a $100 bonus, you'll need to place bets totaling $4,500 before withdrawing.<br>• No deposit bonuses typically carry higher requirements (around 60x).<br>• Free spins winnings usually have a 40x wagering requirement.<br><br>Important factors to consider:<br><br>• Game contribution: Slots generally contribute 100% toward wagering requirements, while table games contribute significantly less (typically 5-20%).<br>• Maximum bet: While completing wagering requirements, maximum bets are usually limited to $5 per spin or round.<br>• Time limits: Most bonuses must be wagered within 10-30 days, depending on the promotion.<br>• Bonus balance: Your bonus funds are kept separate from your real money balance, with real money being used first.<br><br>You can track your wagering progress in your account dashboard. If you request a withdrawal before completing the requirements, your bonus funds and associated winnings may be forfeited.

Yes, SpinFever Casino is fully optimized for mobile play across all major devices and operating systems. Our mobile platform offers these key features:<br><br>• No download required – access through your mobile browser<br>• Compatible with iOS (iPhone, iPad) and Android devices<br>• Responsive design that adapts to different screen sizes<br>• Full access to your account, banking options, and customer support<br>• Over 1,000 mobile-friendly games, including slots, table games, and live dealer options<br><br>The mobile experience mirrors our desktop site with minimal differences. All core functionalities are preserved, including:<br><br>• Account registration and login<br>• Deposits and withdrawals<br>• Bonus activation and tracking<br>• Game play with the same odds and features<br>• Customer support access<br><br>For the best mobile experience, we recommend using the latest version of your mobile browser (Chrome, Safari, Firefox, etc.) and ensuring you have a stable internet connection. While most games are mobile-compatible, a small percentage of older titles may only be available on desktop.

SpinFever Casino boasts an extensive game library with over 2,000 titles from more than 45 leading software providers. Our game selection includes:<br><br>• Slots: Hundreds of video slots, classic slots, jackpot slots, and Megaways titles from providers like NetEnt, Pragmatic Play, Betsoft, and Big Time Gaming.<br><br>• Table Games: Multiple variations of blackjack, roulette, baccarat, poker, and craps with different betting limits to suit all players.<br><br>• Live Dealer Games: Real-time gaming experiences with professional dealers, powered primarily by Evolution Gaming, Ezugi, and Vivo Gaming.<br><br>• Video Poker: Dozens of variations including Jacks or Better, Deuces Wild, and Joker Poker.<br><br>• Specialty Games: Scratch cards, bingo, keno, and virtual sports betting options.<br><br>Our top software providers include industry leaders such as NetEnt, Pragmatic Play, Betsoft, Evolution Gaming, Play'n GO, Yggdrasil, Playtech, and many more. New games are added regularly, with fresh titles appearing in our 'New Games' section weekly.<br><br>Players can easily filter games by provider, type, or use the search function to find specific titles. Most games are also available in demo mode, allowing you to try them for free before playing with real money.

Yes, SpinFever Casino operates under a valid gaming license from a recognized regulatory authority. Our license ensures that we adhere to strict standards regarding:<br><br>• Fair gaming practices and regularly tested Random Number Generators (RNGs)<br>• Protection of player funds with segregated accounts<br>• Data privacy and security measures<br>• Responsible gambling tools and policies<br>• Anti-money laundering (AML) compliance<br>• Transparent bonus terms and conditions<br><br>Our licensing information is displayed in the footer of our website, and we're committed to maintaining full compliance with all applicable regulations. As part of our regulatory obligations, we implement thorough Know Your Customer (KYC) procedures and age verification checks to prevent underage gambling and ensure the integrity of our platform.<br><br>Additionally, the games on our platform come from licensed and certified software providers whose products undergo regular testing by independent auditing organizations like eCOGRA, iTech Labs, and GLI to verify their fairness and randomness. This dual layer of oversight—both of our operations and the games we offer—provides our players with additional peace of mind.

The Know Your Customer (KYC) verification process at SpinFever Casino is a standard security procedure required by our regulatory authorities. Here's what you need to know:<br><br>When verification is required:<br>• Before your first withdrawal<br>• When reaching certain deposit thresholds<br>• If suspicious activity is detected<br>• When claiming certain bonuses<br><br>Documents typically requested:<br>• Proof of Identity: Government-issued photo ID (passport, driver's license, or national ID card)<br>• Proof of Address: Recent utility bill, bank statement, or official government letter (dated within the last 3 months)<br>• Proof of Payment Method: Photo of credit/debit card (with middle digits hidden) or screenshot of e-wallet account<br><br>How to submit documents:<br>1. Log into your SpinFever Casino account<br>2. Navigate to the 'Verification' or 'My Account' section<br>3. Upload clear, color scans or photos of your documents<br>4. Wait for confirmation (typically processed within 24-48 hours)<br><br>Your documents are handled with strict confidentiality and stored securely in compliance with data protection regulations. Once verified, you won't typically need to repeat the process unless you add new payment methods or update your account information.

SpinFever Casino is committed to promoting responsible gambling through comprehensive tools and resources. We believe gambling should remain entertaining and not cause financial, emotional, or social harm. Our responsible gambling features include:<br><br>Self-limitation tools:<br>• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit<br>• Loss limits: Control the maximum amount you can lose in a specific timeframe<br>• Session time limits: Set reminders for how long you've been playing<br>• Wager limits: Restrict how much you can bet within a certain period<br><br>Self-exclusion options:<br>• Temporary break: Take a short cooling-off period (24 hours to 6 weeks)<br>• Self-exclusion: Block access to your account for 6 months or longer<br><br>Additional resources:<br>• Self-assessment test to evaluate your gambling habits<br>• Links to professional gambling addiction organizations<br>• Information on recognizing problem gambling signs<br>• Access to gambling blocking software recommendations<br><br>To access these tools, visit the Responsible Gambling section in your account settings. Our customer support team is also trained to provide guidance on responsible gambling matters and can help you implement any of these measures upon request.

SpinFever Casino employs industry-leading security measures to protect your personal and financial data. Our comprehensive data protection system includes:<br><br>• 128-bit SSL (Secure Socket Layer) encryption technology for all data transmissions between your device and our servers<br>• Firewall protection and intrusion detection systems to prevent unauthorized access<br>• PCI DSS (Payment Card Industry Data Security Standard) compliance for all financial transactions<br>• Regular security audits and penetration testing by independent cybersecurity firms<br>• Strict internal data access controls with multi-factor authentication for staff<br><br>We collect only essential information needed to provide our services and comply with regulatory requirements. Our privacy policy clearly outlines:<br><br>• What personal data we collect<br>• How we use your information<br>• Who has access to your data<br>• How long we retain your information<br>• Your rights regarding your personal data<br><br>We never sell your personal information to third parties. Data sharing is limited to trusted partners necessary for providing our services (payment processors, game providers, etc.) and regulatory authorities when legally required. You can request access to, correction of, or deletion of your personal data by contacting our data protection officer through customer support.

SpinFever Casino offers multiple customer support channels to ensure you can always reach us when you need assistance:<br><br>• Live Chat: Available 24/7 directly on our website and mobile platform. This is our fastest support option with typical response times under 2 minutes.<br><br>• Email Support: Contact us at support@spinfever.com for more complex inquiries. We aim to respond to all emails within 24 hours.<br><br>• FAQ Section: Our comprehensive FAQ section (which you're currently browsing) covers most common questions and can provide immediate answers to many inquiries.<br><br>Our multilingual support team is trained to handle a wide range of issues, including:<br><br>• Account questions and technical problems<br>• Deposit and withdrawal assistance<br>• Bonus and promotion inquiries<br>• Responsible gambling support<br>• Game-related questions<br><br>For the most efficient support experience, please have relevant information ready when contacting us, such as your username, details about your issue, and any error messages you've encountered. Screenshots of any problems can also be helpful in resolving technical issues more quickly.